Return & Refund Policy

Last updated: 15-01-2026

Thank you for shopping with www.swiftfindsltd.co.uk . We comply fully with UK consumer law. Please read this policy carefully before making a purchase.

Your Right to Cancel (Change of Mind):

Under the Consumer Contracts Regulations, you have the right to cancel your order within 30 days of receiving your items, without giving any reason.

The cancellation period expires 30 days from the day you receive the goods
To exercise your right to cancel, you must inform us in writing (email is acceptable)

Returns Eligibility:

To be eligible for a return:

Items must be unused, unworn, and in their original packaging
Items must be returned within 30 days of cancellation notification
Proof of purchase is required

Non-Returnable Items:

The following items are not eligible for return:

Personalized or custom-made products
Digital downloads or online services
Gift cards
Sealed goods that are not suitable for return due to health or hygiene reasons if unsealed
Sale or clearance items (where clearly stated)

Refunds:

Once we receive and inspect your return, we will notify you of the refund approval
Approved refunds will be issued to your original payment method
Refunds are processed within 30 days of receiving the returned goods
We will refund:
- The full price of the item(s)
- The cost of standard delivery (if applicable)

Note: Express or premium delivery costs are non-refundable unless the item is faulty or incorrect.

Return Shipping Costs:

Customers are responsible for return shipping costs for change-of-mind returns
We recommend using a tracked service, as we cannot be responsible for lost returns
If the item is faulty or incorrect, we will cover return shipping costs

Faulty, Damaged, or Incorrect Items:

Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement if goods are faulty.

Please notify us within 30 days of delivery
Provide photos and your order number
We will cover all associated return costs for faulty or incorrect items

Exchanges:

We do not offer direct exchanges.
If you would like a different item, please return your order for a refund and place a new order.

How to Start a Return:

Email us at swiftfindsltd.co.uk7@gmail.com
Include your order number and reason for return
We will provide return instructions

Returns sent without prior approval may not be accepted.

Policy Updates:

We reserve the right to update this policy at any time. Changes will be posted on this page.